The Conflict Resolution Phrase Book: 2,000 Phr... Official

: Having a "script" or prompt helps individuals embrace conflict instead of avoiding it, which the authors argue is the most common (and least effective) workplace response. Sample Phrases from the Toolkit

: The book emphasizes getting to the root cause of a problem through open-ended questions rather than accusations. The Conflict Resolution Phrase Book: 2,000 Phr...

: "I have a dilemma and I need some help with it." : Having a "script" or prompt helps individuals