After the brand filed for Chapter 11 bankruptcy in August 2020 and closed its 281 physical stores, the concept of the "buying office" shifted significantly.
From , the buying office operated out of a 10-story tower in Jacksonville.
: While competitors like TJ Maxx focused on a "treasure hunt" atmosphere, the Jacksonville buying office maintained a structured, department-store aesthetic, specifically targeting fashion-conscious Gen X and Baby Boomer women.