Respect the patient’s personal space while remaining accessible. Tone of Voice: Keep your voice calm, steady, and warm. 5. Cultural Competence and Humility
Instead of "ambulate," say "walk." Instead of "myocardial infarction," say "heart attack." Skills for communicating with patients
Explain the risks and benefits of different paths. O pen posture
S it squarely, O pen posture, L ean in, E ye contact, R elaxed. L ean in