: Critics noted the song marked a "veer away" from Sam Smith’s usual gentle soul sound, leaning into a 1980s-inspired disco-R&B vibe that perfectly showcased Normani’s "soul-dance diva" persona.
: Despite being a duet about shared loneliness, Sam Smith and Normani never actually meet on camera during the video. This choice was intentional to reflect the song's theme of feeling isolated even when surrounded by others. : Critics noted the song marked a "veer
: Upon its release in 2019, it became the most-viewed music video in the United Kingdom on Vevo for that entire year. It was also the world's most-played radio track of 2019. : Critics noted the song marked a "veer