Run Down -

“Upon entering it was immediately apparent it was a bit run down... 9/10 of the bars/restaurants were in fact closed. The casino had a few people milling about but not nearly enough to take even 5% of the space.” Tripadvisor

“The rooms online do not look like the rooms they have guest staying in. Our rooms carper and couch was so dirty the stains were obvious. Staff were not really friendly but somewhat helpful . Just not a fun experience here.” Tripadvisor RUNDOWN Definition & Meaning - Merriam-Webster Run Down

When used as an adjective, "run-down" describes something dilapidated, neglected, or exhausted. In reviews, this is often used to criticize maintenance or quality. “Upon entering it was immediately apparent it was