Omnichannel Retail Operations With Buy Online And Pickup In Store Page

Every shelf in every store became a "mini-warehouse."

The website now shows "Live Local Availability" based on the user's GPS. Every shelf in every store became a "mini-warehouse

By merging digital and physical, Harbor & Home saw unexpected benefits: Every shelf in every store became a "mini-warehouse

Sarah arrives at 2:00 PM. She doesn't have to wander the aisles. She has two choices: Every shelf in every store became a "mini-warehouse

Shipping from a store to a nearby porch is 40% cheaper than shipping from a central warehouse.

35% of BOPIS customers buy something else once they enter the store.

Harbor & Home used to operate as two separate islands. The website was handled by a warehouse in Ohio, while the physical stores managed their own local stock.