: Using Clean Language techniques , she asked questions like, "And when you say 'this is a mess,' what kind of mess is that?" This forced the director to be specific rather than emotional.
: The internal "scripts" or habits we develop to make sense of our world. Detailed Case Study: Transforming Workplace Conflict NLP At Work: The Difference that Makes the Diff...
The phrase "" is the central philosophy of Sue Knight’s bestseller, NLP at Work . Originally coined by anthropologist Gregory Bateson, the concept suggests that excellence is not about working harder, but about identifying the specific, often subtle, mental shifts or behaviors that lead to exceptional results. Core Philosophy: The Essence of Excellence : Using Clean Language techniques , she asked
Sue Knight’s work highlights specific areas where these small shifts create massive impacts: : She used "Reframing" to view the director's
According to accounts of NLP in the workplace , a project manager (we'll call her "Sarah") was struggling with a high-stakes construction project where communication had completely broken down between stakeholders.
: She practiced mental visualization to "shrink" the director’s voice in her mind, making it sound squeaky and distant, which reduced her immediate stress response.
: She used "Reframing" to view the director's criticism not as an attack, but as high-pressure "feedback" about his own anxiety over the deadline.