A study focused on pharmaceutical firms needing robust procurement systems to reduce production time during and after the pandemic.
Robust ERP systems, combined with strong IT capabilities, were identified as crucial for organizations needing to adapt to supply chain disruptions and shifting inventory management practices during the crisis. IT Leader Profile: Upgrading ERP During a Pandemic
Many leaders successfully managed the transition by moving from legacy on-premise systems to online cloud versions. In some cases, introducing new user interfaces before the full go-live helped minimize user strain. A study focused on pharmaceutical firms needing robust
The pandemic forced vendors and IT teams to move to entirely remote implementation processes, which introduced new challenges in communication and coordination. In some cases, introducing new user interfaces before
Success often hinged on executive sponsorship and early change management to address resistance, especially when traditional in-person training was not an option. Recommended Resources
Explores how IT capability and inventory management influenced operational outcomes during the pandemic.
While there isn't one specific widely-cited academic paper with that exact title, several research articles and case studies cover this specific scenario: IT leadership navigating complex ERP (Enterprise Resource Planning) upgrades during the unique constraints of the COVID-19 pandemic.