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"Imperial Auto Insurance" often refers to , a carrier now part of the Allstate Insurance Group. While the company holds an A+ rating from the Better Business Bureau (BBB) , customer sentiment is sharply divided between those who appreciate their low rates and those who struggle with claims processing . Typical Customer Experiences
Some users report extreme delays in getting car repairs started, with claims remaining unresolved for weeks.
A common frustration is the difficulty in reaching adjusters or managers once a claim is filed.
Many customers choose Imperial for its affordability, particularly if they have been dropped by other insurers.
Often cited as one of the most affordable options for basic coverage, sometimes under $90/month.
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