The following article serves as a guide for Square merchants experiencing similar display issues or those looking to ensure their items are correctly configured for both the mobile app and online dashboard.
Troubleshooting Square App: Why Your Item Names May Be Missing IMG_6490.jpg
Older data stored on your tablet or phone can prevent the most recent updates from the Dashboard from appearing. How to Ensure Items Show Up Correctly The following article serves as a guide for
For further assistance, merchants often visit the Square Support Center to find specific articles on item management and reporting. Instead of typing a name into the "Custom"
Instead of typing a name into the "Custom" field for every sale, add frequently sold products to your Item Library via the Square Item Editor . This ensures the name is hard-coded into every receipt and report.
Items created as "Custom Amounts" during a sale are often categorized differently in reports and may not show the specific "item name" you typed at the time of the transaction.
For persistent issues where the Dashboard and App don't match, a full log-out and log-in on the mobile device often clears the local data cache and forces a fresh download of your inventory.