If an update is available, she will begin downloading it immediately. Don't interrupt the light ring while it's spinning! 4. Deregister and Re-register
Sometimes the "Something went wrong" error is actually happening in the Alexa app on your phone, not the speaker. If you’re on Android, go to and tap Clear Cache . iPhone users can simply delete and reinstall the app. How Do I Fix Alexa Sorry Something Went Wrong
Before you consider tossing your Echo out the window, try these five proven fixes to get Alexa back on track. 1. The Classic "Power Cycle" If an update is available, she will begin
Ensure your Echo isn't hidden behind a TV or metal object that blocks signals. Before you consider tossing your Echo out the
Fix "Alexa, Sorry Something Went Wrong": 5 Quick Fixes It’s the phrase every smart home owner dreads. You ask for the weather or a song, and instead of a helpful response, you get the glowing red ring and that polite, frustrating apology: "Sorry, something went wrong."
Alexa is a cloud-based service; if your internet is stuttering, she can’t "think."
Once finished, set the device up as if it were brand new. This fixes most stubborn software glitches. 5. Clear the App Cache (Android Users)