Honest feedback—when delivered with empathy—is a rare and valuable currency in any organization. 3. Turning "Expensive" into "Profitable"
Silence isn't free; it’s a high-interest loan. When you avoid addressing a performance issue, a boundary violation, or a shifting strategy, the "interest" builds in the form of resentment, missed deadlines, and lost trust. By the time the conversation finally happens, the price of fixing the problem has often doubled. 2. Identifying "High-Value" Dialogue Expensive Talk
Not all talk is created equal. To move the needle, focus on conversations that: a boundary violation