Ebay-return-dispute Apr 2026

: If a buyer misused the return system (e.g., claiming a functional item is broken), report them via the Seller Hub after issuing the refund to protect your seller standing. For Buyers: Filing a Dispute

If a buyer opens a dispute, your response is time-sensitive. Failure to act within three business days can lead to eBay forcing a refund without requiring the item to be returned. ebay-return-dispute

Buyers are protected if an item is faulty, damaged, or doesn't match the listing, regardless of the seller's "No Returns" policy. : If a buyer misused the return system (e