A more modern evolution that considers five facets: Stakeholder Satisfaction, Strategies, Processes, Capabilities, and Stakeholder Contribution [2].
Identify key stakeholders and define the strategic objectives. What does "success" look like? Designing Performance Measurement Systems: Theo...
While this title is often associated with the seminal work by , Michael Gregory , and Ken Platts , it also serves as a general framework for building systems like Balanced Scorecards or Key Performance Indicators (KPIs) . A more modern evolution that considers five facets:
Use the data to manage the business. This is where you review results and make decisions. While this title is often associated with the
Argues that a system must be integrated (linking strategy to operations) and multi-dimensional (looking beyond just finances) [1, 2].
Below is a guide structured around the theoretical foundations and the practical steps to build one. 1. Theoretical Foundations
Measuring things that look good on paper but don't actually drive strategic value. 4. Implementation Checklist Does every metric link back to a strategic goal ? Is there a clear owner for every KPI?
