Buyer: Won't Return Item

: Generally, you are not obligated to issue a refund until you receive the item back in its original condition.

“Seller for 20+ years here—don't accept this till the fat lady sings, so to speak. I've had negative feedback removed after a call to eBay rather than using mail or the auto system.” Reddit · r/eBaySellers · 2 months ago buyer won't return item

If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers: : Generally, you are not obligated to issue

Dealing with a buyer who refuses to return an item while demanding a refund or leaving a negative review is a common challenge for online sellers. Here is how to handle the situation across major platforms like eBay and Amazon. Your Rights as a Seller Here is how to handle the situation across

: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives