//www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014">Best Buy Mobile Return Policy as of early 2026 : 1. Key Return Policies for Phones (2026)
Unlike other items that offer 60-day returns for My Best Buy Plus/Total members, all customers are limited to 14 days for activatable devices.
Best Buy ’s return policy for mobile devices is strict compared to its general return policy, focusing on a short return window and specific restocking fees for "activatable" devices (cell phones, cellular tablets, wearables, and hotspots). best buy mobile return policy
Purchases made between Oct 31, 2025, and Dec 31, 2025, generally have extended returns through Jan 15, 2026.
You can return in-store or by mail. In-store returns are recommended for faster processing. 5. Pre-Owned & Refurbished Phones Purchases made between Oct 31, 2025, and Dec
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window.
Items must be in "like-new" condition with original packaging and accessories to avoid denial of return. 2. Restocking Fees Purchases made between Oct 31
Verizon-activated devices have a 30-day return period for all customers.