Written by Harvard Business School professor Alison Wood Brooks , this book breaks down the hidden architecture of human communication.
: Brooks translates dense behavioral research into a highly practical framework known as the TALK Maxims —Topics, Asking, Levity, and Kindness. 4. Talk
: For those reading cover-to-cover, the heavily academic data charts and rigid diagrams can occasionally strip away the natural, spontaneous "jazz" of human exchange. Written by Harvard Business School professor Alison Wood